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Procter & Gamble: (Operations Team) – NDC Workflows 

The Client

Procter & Gamble (P&G) is a multinational consumer goods corporation and is a Fortune 500 company. The Product Master Data Team, based in their Cincinnati, Ohio headquarters was the client.

The challenge

The Operations team within P&G had the challenge of managing their New and Discontinued (NDC) product lines effectively. The existing process was cumbersome, relied on a lot of manual intervention, and as a result was slow, error-prone, and resulted in information being out of date. They wanted to streamline the NDC business process.

The goal

Find a Microsoft 365/SharePoint expert who can work with the Operations team to understand their current NDC process, analyze the current state and put together a plan/roadmap to streamline their processes and deliver the plan using the Microsoft 365 ecosystem, i.e. SharePoint, Teams, Power Automate (Flow), etc.

The Microsoft 365/SharePoint expert needed to: 

  • be an Experienced professional with good business acumen
  • be able to elicit requirements and draft a plan/roadmap from scratch
  • be able to provide end to end solution architecture/design
  • have hands-on experience to implement the plan
  • be cost-effective and
  • able to deliver quickly

How Remote Talent delivered?

We delivered Microsoft 365 professional services from New Zealand providing comprehensive consulting/implementation capability. The NDC project required end-to-end delivery involving all aspects of the Software Development Lifecycle (SDLC), i.e., from requirements elicitation to solution design, implementation, testing, training, and ongoing support. In addition, we also delivered adoption and change management services to ensure that the new processes/tools were bedded in and adopted widely.

Fast response

Cost-effective results

Local and global talent

The outcome

The Operations team was able to streamline the NDC process resulting in quicker turnaround and it also improved overall data quality/robustness. The Operations team now has a streamlined NDC process that is continually supported/maintained by the Remote Talent team.

What P&G have to say?

Working with Zaki at Remote Talent was great. He understood the needs of the workflow process and how to simplify it. Zaki went above and beyond the task required of him by bringing new ideas and process improvements resulting in a 75% reduction in e-mail communications and new ways of categorizing the category data submissions via Microsoft forms.

Arturo Toro
Selling Readiness Director, P&G Operations